Supporting WebRTC in the enterprise



WebRTC currently accounts for only a small percentage of unified communications traffic, but it is continuing to grow because of its potential to bring high-quality, easily developed, and interoperable real-time voice, video, and data communication to all manner of applications by means of ubiquitous web browsers. However, users can still encounter frustrating connectivity challenges that deter them from using the technology. Luckily, these problems are usually much easier to solve than would be the case with legacy unified communications applications that tended to be highly proprietary and require a high level of expertise and certification to support. By understanding the connection process and the common failure points, you can help your users adopt this technology and reap its productivity benefits.

The ultimate winning technology for browser real-time communications might be found in one of the nascent technologies, such as Object Real-Time Communications (ORTC) or WebRTC NV (next version), not WebRTC as it currently exists. Nonetheless, the troubleshooting considerations discussed here will hold true for those standards, as well.


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  2. W3C. 2017. WebRTC 1.0: 3. Terminology,
  3. IETF. November 13, 2017. Overview: Real Time Protocols for Browser-based Applications [expires May 16, 2018],
  4. Levent-Lev, Tsahi. December 18, 2017. 10 Massive Applications Using WebRTC,
  5. Is WebRTC ready yet?:

The Author

Abe Sharp is technical operations manager for StarLeaf Inc. (Americas), which is a provider of cloud-based video conferencing and collaboration services.

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