Supporting WebRTC in the enterprise



WebRTC currently accounts for only a small percentage of unified communications traffic, but it is continuing to grow because of its potential to bring high-quality, easily developed, and interoperable real-time voice, video, and data communication to all manner of applications by means of ubiquitous web browsers. However, users can still encounter frustrating connectivity challenges that deter them from using the technology. Luckily, these problems are usually much easier to solve than would be the case with legacy unified communications applications that tended to be highly proprietary and require a high level of expertise and certification to support. By understanding the connection process and the common failure points, you can help your users adopt this technology and reap its productivity benefits.

The ultimate winning technology for browser real-time communications might be found in one of the nascent technologies, such as Object Real-Time Communications (ORTC) or WebRTC NV (next version), not WebRTC as it currently exists. Nonetheless, the troubleshooting considerations discussed here will hold true for those standards, as well.


  1. Burnett, D.C., A. Bergkvist, C. Jennings, A. Narayanan, and B. Aboba, eds. Media Capture and Streams. W3C Candidate Recommendation, October 3, 2017,
  2. W3C. 2017. WebRTC 1.0: 3. Terminology,
  3. IETF. November 13, 2017. Overview: Real Time Protocols for Browser-based Applications [expires May 16, 2018],
  4. Levent-Lev, Tsahi. December 18, 2017. 10 Massive Applications Using WebRTC,
  5. Is WebRTC ready yet?:

The Author

Abe Sharp is technical operations manager for StarLeaf Inc. (Americas), which is a provider of cloud-based video conferencing and collaboration services.

Buy this article as PDF

Express-Checkout as PDF
Price $2.95
(incl. VAT)

Buy ADMIN Magazine

Get it on Google Play

US / Canada

Get it on Google Play

UK / Australia

Related content

  • Transparent SIP communication with NAT
    We show you how to secure transparent IP address transitions through NAT firewalls and gateways for Voice over IP.
  • Web Cryptography API

    The controversial Web Cryptography API offers flexible encryption for web applications, but it also lays the groundwork for content providers to implement more powerful access restrictions through DRM.

  • Troubleshooting and analyzing VoIP networks
    A special VoIP analyzer lets you control the available bandwidth and quality of voice transmission by monitoring relevant network parameters.
  • Wireshark

    Troubleshoot network problems with this popular protocol analyzer.

  • Guacamole: Remote Desktop

    HTML5 offers a range of new features, such as audio and video support, without needing plugins like Flash or Java. This opens up completely new options in terms of content delivery via the web – and for mobile access to applications on the LAN.

comments powered by Disqus